Privacy Policy
Effective July 2026.
At Sri Lanka Travelgo, operated by Albion Crest Tours Management (Pvt) Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website or use our travel services.
By accessing our website or booking any of our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide our services efficiently, we may collect the following information:
Personal Information
- Full name
- Postal address
- Email address
- Telephone number
- Nationality
- Passport details
- Visa information
- Date of birth (where required)
- Emergency contact information
Travel Information
- Travel dates
- Preferred destinations
- Accommodation preferences
- Transportation requirements
- Tour itineraries
- Dietary requirements
- Accessibility or special assistance requests voluntarily provided
Payment Information
For security reasons, Sri Lanka Travelgo does not store complete credit or debit card information. Payments are securely processed through authorized third-party payment providers.
Website Information
When visiting our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Cookies
- Website usage statistics
- Analytics data
2. How We Collect Information
Information may be collected through:
- Website enquiry forms
- Online booking forms
- Email correspondence
- Telephone conversations
- WhatsApp communications
- Social media messages
- Travel agents and authorized booking partners
- Payment links and invoices
- Cookies and website analytics tools
3. How We Use Your Information
Your personal information is used to:
- Process bookings
- Arrange hotels, transportation and activities
- Confirm reservations
- Communicate travel updates
- Process payments
- Respond to enquiries
- Improve our services
- Comply with legal obligations
- Prevent fraud
- Maintain customer records
- Send promotional communications where permitted
4. Sharing Your Information
We only share your information when necessary to provide our services.
Your information may be shared with:
- Hotels and accommodation providers
- Transportation providers
- Drivers
- Tour guides
- Safari operators
- Activity providers
- Payment processors
- Banks
- Insurance providers
- Technology service providers
- Government authorities when legally required
- Professional advisers
We never sell your personal information for marketing purposes.
5. Data Security
We take appropriate administrative, technical, and organizational measures to protect your personal information.
These include:
- Password-protected systems
- Restricted staff access
- Secure cloud storage
- Secure email systems
- Regular security monitoring
Although we implement reasonable security measures, no internet transmission or electronic storage method can be guaranteed to be completely secure.
6. Data Retention
We retain your information only for as long as necessary to:
- Complete your booking
- Meet legal obligations
- Maintain financial records
- Resolve disputes
- Prevent fraud
- Comply with tax and regulatory requirements
Information that is no longer required will be securely deleted or anonymized.
7. Cookies
Our website uses cookies to:
- Improve website functionality
- Remember preferences
- Analyze website traffic
- Enhance user experience
You may disable cookies through your browser settings, although some website features may not function properly.
8. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information where legally permissible
- Withdraw marketing consent
- Object to certain processing activities
Requests may be submitted via:
Email: info@srilankatravelgo.com
We will respond within a reasonable timeframe after verifying your identity.
9. Third-Party Websites
Our website may contain links to third-party websites.
Sri Lanka Travelgo is not responsible for the privacy practices or content of external websites.
10. International Transfers
Where necessary to complete your travel arrangements, your information may be shared with service providers outside Sri Lanka.
Reasonable safeguards will be implemented to protect your information during such transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be published on this page with the updated Effective Date.