Sri Lanka Travelgo

Terms & Conditions

These Terms & Conditions govern the use of the Sri Lanka Travelgo website and all travel services provided by Albion Crest Tours Management (Pvt) Ltd.

By making a booking or using our services, you agree to these Terms.

1. Our Services

These Terms apply to all services offered by Sri Lanka Travelgo, including but not limited to:

  • Tour packages
  • Airport transfers
  • Chauffeur-driven vehicle hire
  • Hotel reservations
  • Excursions
  • Safari bookings
  • Tour guides
  • Activity bookings
  • Travel planning
  • Customized itineraries
  • Other tourism-related services

2. Booking Confirmation

A booking is considered confirmed only when:

  • Required payments have been received; and
  • Written confirmation has been issued by Sri Lanka Travelgo.

All bookings remain subject to supplier availability.

3. Customer Responsibilities

Customers agree to:

  • Provide accurate information
  • Hold valid passports and visas
  • Obtain required travel insurance
  • Meet health requirements
  • Make payments on time
  • Follow safety instructions
  • Respect local laws and customs
  • Behave responsibly throughout the trip

Failure to comply may result in termination of services without refund.

4. Pricing

Prices displayed are subject to:

  • Availability
  • Exchange rate fluctuations
  • Government taxes
  • Supplier pricing changes

Prices are confirmed only after written booking confirmation.

5. Changes to Itineraries

Travel arrangements may occasionally require modification due to:

  • Weather
  • Road closures
  • Government regulations
  • Supplier availability
  • Operational requirements

Where necessary, Sri Lanka Travelgo reserves the right to substitute similar services of comparable value.

6. Cancellation & Refund Policy

We understand that travel plans can change. Our cancellation policy is designed to be fair while taking supplier commitments into consideration.

Cancellations

All cancellation requests must:

  • Be submitted in writing via Email or WhatsApp.
  • Be acknowledged in writing by Sri Lanka Travelgo before becoming effective.

Refund Schedule

  • 30 Days or More Before Travel

Customers are eligible for a total  refund after deducting:

Non-refundable supplier charges

Administrative costs

  • 15–29 Days Before Travel

Customers may receive a 50% refund, less applicable supplier charges and administrative costs.

  • Less Than 15 Days Before Travel

No refund will be provided.

Non-Refundable Charges

The following are non-refundable once arrangements have been confirmed:

  • Booking deposits
  • Bank charges
  • Payment gateway fees
  • Hotel payments
  • Transport bookings
  • Guide fees
  • Activity bookings
  • Other confirmed supplier costs

No Refunds Will Be Issued For

  • No-shows
  • Unused services
  • Late arrivals
  • Early departures
  • Incorrect customer information
  • Failure to obtain visas
  • Failure to comply with travel requirements
  • Cancellations within 15 days of departure

7. Force Majeure

Sri Lanka Travelgo is not responsible for circumstances beyond its reasonable control, including:

  • Natural disasters
  • Extreme weather
  • Civil unrest
  • Government restrictions
  • Epidemics
  • Road closures
  • Airline disruptions

Refunds or travel credits in such situations depend entirely on recoveries received from third-party suppliers.

8. Rescheduling

Subject to supplier approval and availability:

  • One rescheduling request may be accepted.
  • Requests should be made at least 7 days before travel.
  • Customers are responsible for any fare differences or supplier penalties.

Travel credits:

  • Are non-transferable.
  • Remain valid for 6 months from the original travel date.

9. Refund Processing

Approved refunds will only be issued to the original payment method used for the booking.

Processing times vary depending on banks and payment providers.

10. Travel Documents

Customers are solely responsible for obtaining:

  • Passports
  • Visas
  • Vaccinations
  • Travel insurance
  • Entry permits

Sri Lanka Travelgo accepts no responsibility for denied entry resulting from incomplete documentation.

11. Limitation of Liability

To the maximum extent permitted under Sri Lankan law:

  • Our liability is limited to the amount paid for the affected service.
  • We are not liable for indirect, incidental, or consequential losses.
  • We are not responsible for failures caused by independent suppliers.

12. Intellectual Property

All website content, including:

  • Text
  • Logos
  • Images
  • Videos
  • Graphics
  • Branding

belongs to Sri Lanka Travelgo unless otherwise stated and may not be reproduced without written permission.

13. Website Usage

Users agree not to:

  • Use the website unlawfully
  • Upload malicious software
  • Attempt unauthorized access
  • Interfere with website operations
  • Copy website content without permission

14. Complaints

If you experience any issue during your trip, please notify us immediately so we can attempt to resolve the matter.

Formal complaints should be submitted in writing within a reasonable period following completion of your travel.

15. Governing Law

These Terms & Conditions are governed by the laws of the Democratic Socialist Republic of Sri Lanka.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

Contact Information

Sri Lanka Travelgo

Albion Crest Tours Management (Pvt) Ltd

Website: www.srilankatravelgo.com

Email: info@srilankatravelgo.com

Telephone: +94 74 134 2188